Lost or stolen phone FAQs

Here's what to do if you can't find your mobile device or think it was stolen:

1. Try to locate your device.
2. Suspend service on your line so nobody can use your device. Suspension prevents unauthorized charges to your Verizon account.
3. If you don't want to suspend service:
   1. Activate another device that you already own.
   2. Shop for a Certified Pre-Owned (CPO) replacement device.
   3. Shop for a new device.
4. File a claim with Asurion if you have one of these device protection options:
   • Verizon Mobile Protect / Verizon Mobile Protect Multi-Device
   • Total Equipment Coverage
   • Wireless Phone Protection

You'll need your Device ID to file a claim. Sign in to My Verizon from another device. Your Device ID is on the My Devices page.

If your bill shows charges to your device after it was lost, contact us and we'll investigate your account activity:

• You don't have to pay the charges while we're investigating.
• We give you a courtesy suspension of recurring monthly fees for up to 30 days, if you haven't received one within the prior year.
• We may require you to provide more information about the loss or theft of your device.