How to use the Verizon Protect app for your online privacy & security

Visit these pages for step-by-step instructions:

• Install the Verizon Protect app - Android™
• Install the Verizon Protect app - Apple® iOS
• Install the Verizon Protect app on other devices by sending a download link by email or text message

There are a number of reasons you might see an error message when you try to access the Verizon Protect app. Only Verizon mobile customers are eligible to utilize the Verizon Protect app.

You might see the error message if you’re a:

• Verizon Prepaid customer.
• Mobile virtual network operator (MVNO) user.
• Verizon employee using a concession device.
• Employee Verizon business account customer employee using a company-provided device provided by your employer.
• Non-Verizon customer.

If none of these apply to you and you’re still not able to access the Verizon Protect app, contact us.

Follow the steps in the support page, Configure Service Settings in the Verizon Protect app.

Visit these pages for step-by-step instructions to unsubscribe from the Verizon Protect app:

• Uninstall Verizon Protect app - Android™
• Disable the Digital Secure app - Android™ (Asurion)
• Uninstall Verizon Protect app - Apple iOS

Digital Secure is our all-in-one suite of privacy and security tools for your mobile devices and home computers. You can manage your Digital Secure features through the Verizon Protect app.

How to subscribe to Digital Secure

Visit these pages for step-by-step sign up instructions to subscribe:

• Subscribe to Digital Secure - My Verizon app
• Upgrade to Digital Secure Premium in the app
• Subscribe to Digital Secure - My Verizon website

Digital Secure settings and features are available through the Verizon Protect app once it becomes available. Until then, you can access these features through the Digital Secure app.

Learn how to manage your Digital Secure settings in the Verizon Protect app:

• Configure Service settings in the Verizon Protect app (the new name of the Digital Secure app)

Before you begin: While the Digital Secure app transitions to the Verizon Protect app, you may see either app name in support materials.

Learn how to use your Digital secure features:

• Scan your device for viruses with Malware Scan (Android) and set up a scan schedule
  
  • Digital Secure - Perform an Antivirus Scan (Android)
• Check your devices system for threats with System Scan (iOS)
  • Digital Secure - Set up System Scan (iOS) and resolve threats
• Turn on Safe Browsing to stay safe from risky websites
  • Digital Secure - Set up Safe Browsing
• Check your device's system for threats with System Scan (iOS)
  • Digital Secure - Set up System Scan (iOS) and resolve threats
• Scan your Wi-Fi for threats with Wi-Fi Scan
  • Digital Secure - Perform a manual Wi-Fi scan
• Turn on Secure VPN
  • Digital Secure - Set up scheduled VPN
• Set up Dark Web Monitoring to monitor your online identity
  • Digital Secure - Add Identity Protection
• Chat with a Security Advisor
  • Digital Secure - Talk to a Security Advisor
• Start restoring your identity with Identity Restoration
  • Digital Secure - Identity Restoration 

Visit these pages for step-by-step sign up instructions to unsubscribe:

• Unsubscribe from Digital Secure - My Verizon app
• Unsubscribe from Digital Secure - My Verizon website

Visit these pages for step-by-step sign up instructions:

• Subscribe to Identity Secure - My Verizon app
• Subscribe to Identity Secure - My Verizon Website

Once you subscribe to Identity Secure, we send you a text message or email with the link to install the Verizon Protect app. You’ll manage Identity Secure features through the Verizon Protect app.

Good to know: We'll send you a text message when your subscription is fully processed.

Visit these pages to learn about Identity Secure features:

• Setup biometric access:
  • Identity Secure - Setup biometric (iOS)
  • Identity Secure - Setup biometric (Android)
• Managing Password & Identity Manager features: 
  • Identity Secure - Create a Keyphrase
  • Identity Secure - Add an Account Password 
  • Identity Secure - Batch Import your Passwords
  • Identity Secure - Turn on Autofill
  • Identity Secure - Resolve a Breached Account/Password
• Data Broker List Removal
  • Identity Secure - Enter Personal Data/Turn on Scan
• Locked Folder features:
  • Identity Secure -Set Up Locked Folder
  • Identity Secure -Set up 6 Digit Encrypted PIN
  • Identity Secure - Upload Files to Locked Folder
• Social Media Manager
  • Identity Secure - Add / Remove a Social Media Account
  • Identity Secure - Manage Content Warnings
• Identity Secure - Contact Identity Restoration Services

Visit these pages for step-by-step instructions to unsubscribe:

• Unsubscribe from Identity Secure - My Verizon app
• Unsubscribe from Identity Secure - My Verizon Website