Your use of Verizon's Digital Secure services and related software and applications ("Digital Secure" or the "Service") is subject to the following terms and conditions. These terms form a legally binding agreement ("Agreement") between you and the Verizon entity through which you purchased the Service, which is either Cellco Partnership d/b/a Verizon Wireless or Verizon Online LLC (in either case, "Verizon", "Verizon Wireless", "We", "Us", or "Our"). By using the Service, you accept this Agreement, which may be modified by Us from time to time.
PLEASE READ THIS AGREEMENT CAREFULLY AND COMPLETELY. IT GOVERNS YOUR USE OF THE SERVICE, LIMITS VERIZON'S LIABILITY TO YOU AND REQUIRES YOU TO RESOLVE DISPUTES WITH VERIZON THROUGH BINDING AND INDIVIDUAL ARBITRATION, RATHER THAN THROUGH JURY TRIALS OR CLASS ACTIONS. IF YOU DO NOT AGREE WITH ANY PART OF THIS AGREEMENT, DO NOT CLICK-TO-ACCEPT IT OR USE DIGITAL SECURE.
- Eligibility; How the Service Works. Please read our Digital Secure FAQs before using the Service, they are available at https://ghostdev.shop/support/digital-secure-faqs/%3C/a%3E. The premium version of Digital Secure is available to eligible Verizon customers as a standalone offering or as part of a service bundle. All other customers can use the basic features of Digital Secure by downloading the app from Google Play or the Apple App store.
Subscriptions extending protection across "all" of your devices in addition to your smartphone are limited to the compatible devices (such as tablets, laptops and computers) you and your account members own; and not all features may be available for such devices. To access the full set of premium features of Digital Secure, a compatible device type, operating system, and browser are required, and not all features are available for all operating systems. Compatibility requirements and available features by operating system are available at https://ghostdev.shop/support/digital-secure-faqs/#os-compatibility%3C/a%3E.%3Col%3E - Security and Privacy Services Basic Features The Security and Privacy tool helps protect your devices and personal data. The following terms apply to the tool:
- Anti-Virus and System Scan. The anti-virus scanning tool identifies and attempts to remove viruses, malware, spyware, ransomware, adware and other suspicious software in photos, media and other files on your device or in your apps and text messages. Scheduled anti-virus and system scans will continue to run even when your device is not connected to cellular data or Wi-Fi. The system scanning tool checks if you have the latest system software updates and if your system is at risk.
*Note: Anti-virus scan not available for iOS devices. - Safe browsing. This tool identifies and attempts to block suspicious websites and links on supported browsers.
- Wi-Fi Scan. This tool identifies if you are on a Wi-Fi network that is unsafe or unprotected and recommends you disconnect or use a secure Virtual Private Network (VPN), like Secure VPN. We consider a Wi-Fi network to be unsafe if We have detected an attack in progress at the Internet access point and it's possible your personal information will be compromised. We consider a Wi-Fi network to be unprotected if it is unsecure and does not require a password for connection or does not encrypt the data you send while connected to it, exposing your personal information to risk, although not an immediate threat.
- System Scan. This tool checks whether your operating system is up to date and notifies you of any threats it detects. It may not detect or report every potential threat, and may require you to take actions to resolve it.
- Anti-Virus and System Scan. The anti-virus scanning tool identifies and attempts to remove viruses, malware, spyware, ransomware, adware and other suspicious software in photos, media and other files on your device or in your apps and text messages. Scheduled anti-virus and system scans will continue to run even when your device is not connected to cellular data or Wi-Fi. The system scanning tool checks if you have the latest system software updates and if your system is at risk.
- Premium Features.
- Anti-Virus and System Scan. You can extend protection against viruses, malware and risky websites to Mac and Windows laptops and computers. Use the Digital Secure mobile app to send a download link to your laptops and computers. To use the full set of features, a high-speed internet connection of 1Mbps or faster is highly recommended and may be required.
- Secure VPN. The Secure VPN feature utilizes proprietary technology to allow users to create a secure Wi-Fi connection with a VPN on their mobile device. If your Service includes a VPN for your laptops and computers, you will be able to access and download the VPN through a web link. Neither Verizon nor its third party licensor(s) or vendors access or collect any information that you send or receive through your VPN connections.
- Identity Theft Protection Service. The following terms apply only if you have activated Digital Secure's identity theft protection (IDTP) service (the "IDTP Service") for your line through the Digital Secure app. The IDTP service utilizes proprietary technology provided by McAfee to monitor for signs your personal information is compromised or at risk, and includes identity restoration services in the event you lose your wallet or are the victim of identity theft. You represent and warrant to us that you will use the IDTP Service to monitor information associated with your personal information and to protect against or prevent actual fraud, and not for any other purpose.
Monitoring is provided for one identity per subscribed line, and is not available for customers outside the United States. To activate your IDTP Service, you will provide the information you wish to have monitored, which may include the following: email addresses, mobile numbers, credit and debit card numbers, bank account numbers, social security number, passport number, driver's license number, and medical ID numbers. By activating dark web email search, you are allowing Digital Secure to use your email address to search content on the dark web and collect and store any personal data which is found associated with that email address, which may include information such as your social security number, credit card numbers, age and employment. We rely on the information contained in third party databases and dark web surveillance to provide you the Service. While We make every effort to obtain the most current and reliable data, We cannot guarantee the accuracy or completeness of such third party databases or information on the dark web and We cannot remove your breached information from the dark web.- Dark Web Monitoring. The IDTP Service uses the information you choose to provide solely to search internet websites, online black markets and other forums discussing dark web transactions for any signs that your monitored identity elements have been compromised online or are being bought or sold online. You will be alerted if information matching your monitored information is discovered online.
- Lost Wallet Protection. The IDTP Service helps you cancel and re-order your lost or stolen IDs, credit cards, bank cards, medical cards and other types of content. Dedicated agents will assist by participating in three-way calls with your bank or creditor to cancel and re-issue your lost cards.
- Identity Recovery. The IDTP Service provides dedicated agents who provide guidance, and even act on your behalf in some cases, to help you restore your identity, including notifying law enforcement, contacting the company or government entity that issued the account or credentials, reviewing your credit report, filing fraud alerts and placing credit freezes at the credit bureaus.
- Security Advisor. The Service includes access to Security Advisor, which provides expert support to help you proactively secure your information and resolve security vulnerabilities to help protect you against online threats. Security Advisor experts are available through click-to-chat to answer questions and provide self-help information and content and tips to help you improve or solve security concerns. Security Advisor does not provide real-time notification of sensitive data exposure; virus/malware removal; home network hacking mitigation; or data loss management. The make and model of your device may limit the scope of support provided by Security Advisor. You are responsible for backing up the software or data stored on your devices. Neither Verizon nor its third party licensor(s) are responsible for any loss, alteration or corruption of any software or data, and We may decline to provide the Service to you if it is determined that you have not taken appropriate back-up measures. To receive Services, you may be asked to (i) allow Security Advisor experts to remotely access your devices included in the Service, and any data, videos, pictures, text messages or other content thereon (including content that may be personal, confidential or otherwise sensitive in nature); (ii) expressly authorize Security Advisor experts to effect changes to your devices; and (iii) acknowledge and agree that such changes may be permanent and irreversible. It is your responsibility to remove any sensitive content on your device to the extent you believe necessary to prevent access by Security Advisor experts. If We are unable to resolve your issue after making commercially reasonable efforts, We have the right and discretion to refuse to take further efforts to do so.
- your mobile number to confirm your eligibility to use the Service and for billing purposes;
- your IP address and Wi-Fi access point data to identify Wi-Fi security threats and to establish and provide the Secure VPN service;
- for Android devices only, your photos, media, and other files stored on your device to scan for viruses and other malware; and
- for Android devices only, your text messages to scan for viruses and other malware.
- You can manage these permissions at any time through your device settings.
To ensure that the Software on your device includes new features We develop, by agreeing to this Agreement, you give us permission to install updates to the Software, and, at your request or with your consent, new Software on your devices automatically when available, to the extent it is possible for us to run background installations. Your failure to install any update may affect your Service and/or use of the Software.
Some third-party materials included with the Software may include software source code licensed by third parties under one or more open-source or free-software licenses, including the GNU General Public License, which are considered "Open Source Software." The Open Source Software is licensed under terms and conditions different from this Agreement and may, in some cases, conflict with the terms of this Agreement and will apply instead of the terms of this Agreement. If an Open Source Software license requires us to distribute any source code related to the Software or Services or any modifications to the Software or Services, We will make the source code available on request.
WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT IF THERE'S AN ISSUE THAT NEEDS TO BE RESOLVED, THIS SECTION OUTLINES WHAT'S EXPECTED OF BOTH OF US.
YOU AND VERIZON BOTH AGREE TO RESOLVE DISPUTES ONLY BY ARBITRATION OR IN SMALL CLAIMS COURT. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. WHILE THE PROCEDURES MAY BE DIFFERENT, AN ARBITRATOR CAN AWARD YOU THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD. IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS' FEES, AN ARBITRATOR CAN AWARD THEM TOO. WE ALSO BOTH AGREE THAT:
(A) THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. EXCEPT FOR SMALL CLAIMS COURT CASES, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES, INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") OR BETTER BUSINESS BUREAU ("BBB"). YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US.
(B) UNLESS YOU AND VERIZON AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER $10,000, THE AAA'S CONSUMER ARBITRATION RULES WILL APPLY. FOR CLAIMS OF $10,000 OR LESS, THE PARTY BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA'S CONSUMER ARBITRATION RULES OR THE BBB'S RULES FOR BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG), THE BBB (WWW.BBB.ORG) OR FROM US. FOR CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE.
(C) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB PROCEDURES OR RULES WOULD. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. ANY QUESTION REGARDING THE ENFORCEABILITY OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR.
(D) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. NOTICE TO VERIZON SHOULD BE SENT TO VERIZON WIRELESS DISPUTE RESOLUTION MANAGER, ONE VERIZON WAY, BASKING RIDGE, NJ 07920. THE NOTICE MUST DESCRIBE THE NATURE OF THE CLAIM AND THE RELIEF BEING SOUGHT. IF WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 30 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION. WE'LL REIMBURSE ANY FILING FEE THAT THE AAA OR BBB CHARGES YOU FOR ARBITRATION OF THE DISPUTE. IF YOU PROVIDE US WITH SIGNED WRITTEN NOTICE THAT YOU CANNOT PAY THE FILING FEE, VERIZON WILL PAY THE FEE DIRECTLY TO THE AAA OR BBB. IF THAT ARBITRATION PROCEEDS, WE'LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED LATER.
(E) WE ALSO OFFER CUSTOMERS THE OPTION OF PARTICIPATING IN A FREE INTERNAL MEDIATION PROGRAM. THIS PROGRAM IS ENTIRELY VOLUNTARY AND DOES NOT AFFECT EITHER PARTY'S RIGHTS IN ANY OTHER ASPECT OF THESE DISPUTE RESOLUTION PROCEDURES. IN OUR VOLUNTARY MEDIATION PROGRAM, WE WILL ASSIGN AN EMPLOYEE WHO'S NOT DIRECTLY INVOLVED IN THE DISPUTE TO HELP BOTH SIDES REACH AN AGREEMENT. THAT PERSON HAS ALL THE RIGHTS AND PROTECTIONS OF A MEDIATOR AND THE PROCESS HAS ALL OF THE PROTECTIONS ASSOCIATED WITH MEDIATION. FOR EXAMPLE, NOTHING SAID IN THE MEDIATION CAN BE USED LATER IN AN ARBITRATION OR LAWSUIT. IF YOU'D LIKE TO KNOW MORE, PLEASE CONTACT US AT NOTICEOFDISPUTE@VERIZON.COM OR THROUGH VERIZON DISPUTE RESOLUTION MANAGER, ONE VERIZON WAY, VC54N090, BASKING RIDGE, NJ 07920, FOR A NOTICE OF CUSTOMER DISPUTE FORM. A COPY OF THE NOTICE OF DISPUTE FORM CAN ALSO BE FOUND AT WWW.VERIZON.COM/TERMS/DISPUTES. FILL OUT AND SEND THE NOTICE OF DISPUTE FORM TO US ACCORDING TO THE DIRECTIONS ON THE FORM.
(F) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE ARBITRATION HEARING. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. IF YOU DON'T ACCEPT THE OFFER AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT'S MORE THAN OUR OFFER BUT LESS THAN $5,000, OR IF WE DON'T MAKE YOU AN OFFER, AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN $5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF THE AMOUNT AWARDED. IN THAT CASE WE ALSO AGREE TO PAY ANY REASONABLE ATTORNEYS' FEES AND EXPENSES, REGARDLESS OF WHETHER THE LAW REQUIRES IT FOR YOUR CASE. IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY THAT AMOUNT.
(G) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF.
(H) IF FOR SOME REASON THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH IN SUBSECTION (C) CANNOT BE ENFORCED AS TO ALL OR PART OF A DISPUTE, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY TO THAT DISPUTE OR PART OF THE DISPUTE.
(I) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND VERIZON AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU AND VERIZON UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT.
Updated 11/13/24